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FAQs

FAQ'S

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Where are you located?

Our company is one of the largest factories in China producing food trucks and food trailers. Our company is located in Shanghai, China, and our factory is in Nantong, China

Do your food trailers meet the standards of our country?

We will design and build trailers according to the requirements of different countries. If you have any special requirements, please don't hesitate to let us know.

Can the size, appearance and color of your food trailer be customized?

Yes, these can be customized according to your requirements. To view our full selection of available color palettes, please visit www.ralcolor.com and let us know your color preference.

Can you brand and print my logo or graphics on the food truck or customize the color?

Yes. We can customize the food cart trailer to any color of your choice. Also, we can easily print your logo or graphics on the food truck once we receive the artwork from you.

How do you transport food trailers?

The food trailer does not need to disassemble the body, only the tires. Small-sized food trailers need to be packed in wooden boxes, and large-sized food trailers need 20ft or 40ft containers for transportation. The mode of transportation is by sea. Different countries have different freight rates and transit times.

Do you transport trailers to our country?

Yes, please kindly advise us which port you need delivery to, we will check the newest shipping cost for reference.

Which countries have you exported to before?

We had exported to Europe (UK, Germany, Belgium, Poland, Italy, France, Romania, Spain, Switzerland, Czech Republic etc.)
Americas: USA, Canada
Oceania: Australia, New Zealand.
Asia: UAE, Qatar, Saudi Arabia, Bahrain, Oman, Japan, Malaysia, etc.

What are the payments terms for a custom-built food trucks?

For custom-built orders, 50% down payment is required and balance is payable before delivery. 

What kinds of accessories and kitchen appliances are available?

Different types of food trailers have corresponding accessories, kitchen appliances, etc.
There are generally three parts. 1. Food trailer accessories. 2. Gas kitchen appliances. 3. Refrigeration kitchen appliances
Please contact us for the latest quotation

What certifications do your food trailer pass?

CE, ISO, VIN. In addition, all trailers we build are customized to strictly meet and adhere to individual State and local health and regulatory requirements.

What is your turnaround and shipping time?

After receiving your deposit, we can start to produce your order. The production time is about 5~7 weeks, and the peak order period will be extended by a few weeks. The shipping time depends on your destination. Please consult us for specific shipping time.

Why is it safe to buy from you versus others?

We also offer to draw up formal legal agreements of purchase so you can rest assured that we will deliver per our agreements. We provide company bank accounts and are supervised by China Customs. All fund transactions must have proof of shipment. But you do not need to worry as at any time as we will be sending you updates with photos and videos of your trailer's production and also shipping documents as proof.

How do I pay you?

We offer many trusted payment channels, including bank transfer, www.wise.com online payment, etc.
You can consult your bank on how to make international payments, and we can also provide payment videos on www.wise.com

Do you accept paypal payment?

This is the entire Chinese factory cannot support paypal payment, paypal payment is suitable for e-commerce sites (such as eBay, Amazon, etc.), and products that can be shipped by air. Our food trailers are all custom-made and require customers to pay a deposit order before they can be produced.

What is your warranty policy?

We offer a 10 year warranty on our trailers and all the kitchen equipment and accessory equipment sold with them as addons.